Customer Services Workshop

Duration: 8 weeks – Workshop every Saturday – over eight Saturdays

Fee:  Rs.10, 000 only for 8-week customer services workshop

 

WHAT YOU WILL LEARN:

• Introduction to Customer Services
• Effective Handling, Resolution, Understanding, Needs
• Soft Skills Development & Management
• Time Management – Closing Ability
• Stress& Relationship Management
• Personal Effectiveness towards Peek Performance

Communication and Writing forms an integral part of Customer Services. It is all about making the customers life easy, by ensuring that the customer spends minimal time and effort in understanding what you are saying or have written. Furthermore, it also makes it easy for colleagues to know what is required or has to be done when communicated verbally or in writing. This is what our customer services workshop focuses on.

Learning to write more clearly is a powerful way to ensure that your customers spend less time and effort trying to understand your emails.

DO YOU HAVE THE REQUIRED COMMUNICATION & WRITING SKILLS?

Workshop on: Communication & Writing Skills Workshop

Duration: 2 weeks every Saturday

Fee:  Rs.5, 000 only for 2 weeks

What you will learn in this segment of the customer services workshop:

The following elements or segments will be addressed in the 4-week customer services workshop:

1)        Use the Customer’s Name

2)        Eliminate Jargons

3)        Effective Questioning

4)        Humility

5)        Don’t Assume; Ask for Clarification

6)        Time management

7)        Critical Reading

8)        Adaptability

9)        What is LEDE?

10)    Use Numbers instead of Bullets for Lists

11)    Use Bolding to Add Emphasis

12)    Eliminate Extra Words

13)    Use the Power of Images

14)    Be Liberal with Line Breaks

15)    Proofread!

16)    Try the ELI5 Technique

17)    Grammar & Spellings

18)    Effective Writing Leads to Effective Support

Soft Skills is all about YOU! Soft Skills are your personal attribute that tells your employer or anyone, who and what you are and what you can do, and a lot more. Employers looking for professionals also evaluate soft skills and which at times takes precedence over professional experience.

Subsequently, Soft Skill can be defined as personal attributes that enable someone to interact effectively and harmoniously with others.

WHAT DOES IT TAKE TO HAVE GOOD SOFT SKILLS?

In all likeliness, Soft Skills develops and comes from within. It all depends on how you nurture, carry, and demonstrate yourself.

DO YOU HAVE THE SOFT SKILLS EMPLOYERS ARE LOOKING FOR?

CAN I ENHANCE MY SOFT SKILLS?

You definitely can as it is all within you.

Workshop on: Soft Skills Workshop

Duration: 4 weeks every Saturday

Fee:  Rs.10, 000 only for 4 weeks

WHAT YOU WILL LEARN IN THE SOFT SKILLS

The following elements will be addressed in the 4-week workshop:

WORKSHOP MODULES & ELEMENTS:

Part 1

1. Personal/Positive Attitude
2. Dependability/Loyalty
3. Communication Skills
4. Ability to work with the team
5. Good work ethics
6. Leadership
7. Critical Thinking
8. Time management
9. Confidence
10. Understanding Human Psychology

Part 2

1. Persuasive Speaking
2. Good Body Language
3. Patience and Self-control
4. Ability to Empathize
5. Assertiveness
6. Flexibility
7. Accountability
8. Self Motivation/Control
9. Decision making
10. Sense of humor

Your future prosperity depends on your ability to develop ever-higher levels of personal effectiveness. Theoretically, you should improve every year, in the sense that every year you are one year older, wiser, and more experienced. Each year, you should be closer to perfection, in the sense that you have eliminated a greater number of your errors in your performance, and you have also mastered some new skills.

Personal effectiveness is a measure of your efficiency, meaning, your ability to create maximum value, in the minimum time and effort.

Personal effectiveness is a measure of your ability to make good progress in the face of difficulties.

You definitely can as the ability to improve lies within you. As we say, it is all about you!

What you will learn in the workshop for Personal Effectiveness for Peak Performance

Duration: Every Saturday

Fee:  Rs. 3,000 only

The following elements will be addressed in this segment of our customer services workshop:

1. Determination
2. Self-confidence
3. Persistence
4. Managing stress
5. Problem-solving skills
6. Creativity
7. Planning