CUSTOMER SERVICES WORKSHOP COURSE DETAILS
DEFINING CUSTOMER SERVICES
Customer Services is an art! Customer Services is an integral part of every business irrespective of the business being a sole proprietorship business topping of a corporate business. There are many segments in customer services, namely, Customer Service in general, Customer Support, Automated Customer Services, Metrics and Measuring Customer Service Results, Instant Feedback, and Standardization i.e. customer services according to ISO standards.
So what is Customer Services? In simple words, it is the provision of services by an executive of a company to its customer, before, during, and after the acquisition of a product or services.
WHO CAN BENEFIT FROM LEARNING FROM OUR CUSTOMER SERVICES WORKSHOP?
All new/ entry-level or newbie’s with a passion for providing customer services and seeking jobs accordingly and for all on job Mid-Level Executives, wishing to enhance their functioning and performance, enabling them to climb the ladder – the sky is the limit!
WHAT OTHER COURSES OR WORKSHOP SEGMENTS ARE AVAILABLE?
- Learning the Art of Customer Service
- Communication & Writing
- Soft Skills
- Personal Effectiveness for Peak Performance
THE ART OF LEARNING CUSTOMER SERVICES
Fee: Rs.10, 000 only for 8-week customer services workshop
WHAT YOU WILL LEARN:
- Introduction to Customer Services
- Effective Handling, Resolution, Understanding, Needs
- Soft Skills Development & Management
- Time Management – Closing Ability
- Stress& Relationship Management
- Personal Effectiveness towards Peek Performance
COMMUNICATION & WRITING
Learning to write more clearly is a powerful way to ensure that your customers spend less time and effort trying to understand your emails.
DO YOU HAVE THE REQUIRED COMMUNICATION & WRITING SKILLS?
Workshop on: Communication & Writing Skills Workshop
Duration: 2 weeks every Saturday
Fee: Rs.5, 000 only for 2 weeks
What you will learn in this segment of the customer services workshop:
The following elements or segments will be addressed in the 4-week customer services workshop:
1) Use the Customer’s Name
2) Eliminate Jargons
3) Effective Questioning
5) Don’t Assume; Ask for Clarification
6) Time management
7) Critical Reading
9) What is LEDE?
10) Use Numbers instead of Bullets for Lists
11) Use Bolding to Add Emphasis
12) Eliminate Extra Words
13) Use the Power of Images
14) Be Liberal with Line Breaks
16) Try the ELI5 Technique
17) Grammar & Spellings
18) Effective Writing Leads to Effective Support
Subsequently, Soft Skill can be defined as personal attributes that enable someone to interact effectively and harmoniously with others.
WHAT DOES IT TAKE TO HAVE GOOD SOFT SKILLS?
In all likeliness, Soft Skills develops and comes from within. It all depends on how you nurture, carry, and demonstrate yourself.
DO YOU HAVE THE SOFT SKILLS EMPLOYERS ARE LOOKING FOR?
CAN I ENHANCE MY SOFT SKILLS?
You definitely can as it is all within you.
Workshop on: Soft Skills Workshop
Duration: 4 weeks every Saturday
Fee: Rs.10, 000 only for 4 weeks
WHAT YOU WILL LEARN IN THE SOFT SKILLS
The following elements will be addressed in the 4-week workshop:
WORKSHOP MODULES & ELEMENTS:
- Personal/Positive Attitude
- Communication Skills
- Ability to work with the team
- Good work ethics
- Critical Thinking
- Time management
- Understanding Human Psychology
- Persuasive Speaking
- Good Body Language
- Patience and Self-control
- Ability to Empathize
- Self Motivation/Control
- Decision making
- Sense of humor
PERSONAL EFFECTIVENESS FOR PEAK PERFORMANCE
Personal effectiveness is a measure of your efficiency, meaning, your ability to create maximum value, in the minimum time and effort.
Personal effectiveness is a measure of your ability to make good progress in the face of difficulties.
CAN I IMPROVE AND DEVELOP MY PERSONAL EFFECTIVENESS?
What you will learn in the workshop for Personal Effectiveness for Peak Performance
Duration: Every Saturday
Fee: Rs. 3,000 only
The following elements will be addressed in this segment of our customer services workshop:
- Managing stress
- Problem-solving skills