Symbolic Text Developers is also offering training in our Customer Service Workshop. You can master this art within a week. Here is an outline of our course to help you improve your skills.
Defining Customer Services
Customer Services is an art! Customer Services is an integral part of every business irrespective of the business being a sole proprietorship business topping of a corporate business. There are many segments in customer services, namely, Customer Service in general, Customer Support, Automated Customer Services, Metrics and Measuring Customer Service Results, Instant Feedback and Standardization i.e. customer services according to ISO standards.
So what is Customer Services? In simple words, it is the provision of services by an executive of a company to its customer, before, during, and after the acquisition of a product or services.
Who can benefit from learning from our customer service workshop?
All New Entry level or Newbie’s with a passion for providing customer services and seeking jobs accordingly and for all on job Mid-Level Executives, wishing to enhance their functioning and performance, enabling them to climb the ladder – the sky is the limit!
What other courses or workshop segments are available?
Ø Learning the Art of Customer Service
Ø Communication & Writing
Ø Soft Skills
Ø Personal Effectiveness for Peak Performance
This customer service workshop is on learning the Art of Customer Services!
The Art of Learning Customer Services
Duration: 8 weeks – Workshop every Saturday – over eight Saturdays
Fee: Rs.10, 000 only for 8-week customer service workshop
What you will learn:
Introduction to Customer Services
Effective Handling, Resolution, Understanding, Needs
Soft Skills Development & Management
Time Management – Closing Ability
Stress& Relationship Management
Personal Effectiveness towards Peek Performance
Communication & Writing
Communication and Writing forms an integral part of Customer Services. It is all about making the customers life easy, by ensuring that the customer spends minimal time and effort in understanding what you are saying or have written. Furthermore, it also makes it easy for colleagues to know what is required or has to be done when communicated verbally or in writing. This is what our customer service workshop focuses on.
Learning to write more clearly is a powerful way to ensure that your customers spend less time and effort trying to understand your emails.
Do you have the required Communication & Writing Skills?
Workshop on: Communication & Writing Skills Workshop
Duration: 2 weeks every Saturday
Fee: Rs.5, 000 only for 2 weeks
What you will learn in this segment of the customer service workshop:
The following elements or segments will be addressed in the 4-week customer service workshop:
1) Use the Customer’s Name
2) Eliminate Jargons
3) Effective Questioning
5) Don’t Assume; Ask for Clarification
6) Time management
7) Critical Reading
9) What is the LEDE?
10) Use Numbers instead of Bullets for Lists
11) Use Bolding to Add Emphasis
12) Eliminate Extra Words
13) Use the Power of Images
14) Be Liberal with Line Breaks
16) Try the ELI5 Technique
17) Grammar & Spellings
18) Effective Writing Leads to Effective Support
Soft Skills is all about YOU! Soft Skills are your personal attribute that tells your employer or anyone, who and what you are and what you can do and a lot more. Employers, where looking for professionals also evaluate soft skill and which at times takes precedence over professional experience.
Subsequently, Soft Skill can be defined as personal attributes that enable someone to interact effectively and harmoniously with others.
What does it take to have good Soft Skills?
In all likeness, Soft Skills develops and comes from within. It all depends on how you nurture, carry, and demonstrate yourself.
Do you have the Soft Skills employers are looking for?
Can I enhance my Soft Skills?
You definitely can as it is all within you.
Workshop on: Soft Skills Workshop
Duration: 4 weeks every Saturday
Fee: Rs.10, 000 only for 4 weeks
What you will learn in the Soft Skills
The following elements will be addressed in the 4-week workshop:
Workshop Modules & Elements:
- Personal/Positive Attitude
- Communication Skills
- Ability to work with the team
- Good work ethics
- Critical Thinking
- Time management
- Understanding Human Psychology
- Persuasive Speaking
- Good Body Language
- Patience and Self-control
- Ability to Empathize
- Self Motivation/Control
- Decision making
- Sense of humor
Personal Effectiveness for Peak Performance
Your future prosperity depends on your ability to develop ever-higher levels of personal effectiveness. Theoretically, you should improve every year, in the sense that every year you are one year older, wiser, and more experienced. Each year, you should be closer to perfection, in the sense that you have eliminated a greater number of your errors in your performance, and you have also mastered some new skills.
Personal effectiveness is a measure of your efficiency, meaning, your ability to create maximum value, in the minimum time and effort.
Personal effectiveness is a measure of your ability to make good progress in the face of difficulties.
Can I improve and develop my Personal Effectiveness?
You definitely can as the ability to improve lies within you. As we say, it is all about you!
What you will learn in the workshop for Personal Effectiveness for Peak Performance
Duration: Every Saturday
Fee: Rs. 3,000 only
The following elements will be addressed in this segment of our customer service workshop:
- Managing stress
- Problem-solving skills