SYMBOLIC TEXT DEVELOPERS
Terms of Our Services
Terms & Conditions
At Symbolic Text Developers, we believe in building professional relationships based on transparency, clear communication, and mutual understanding.
These Terms of Our Services explain how we manage projects, payments, revisions, client responsibilities, confidentiality, and service delivery.
They apply to our SEO, AEO/GEO, content writing, social media marketing, Google Ads, Meta Ads, website development, ecommerce marketing, email marketing, and other digital marketing services.
By accepting a proposal, placing an order, or engaging our services, clients agree to the terms outlined below, subject to any separately agreed written contract.
1. Project Brief & Service Requirements
Before beginning a project, clients must provide a clear brief outlining their business goals, service requirements, target audience, preferred timelines, and other relevant information.
Depending on the services requested, we may require website access, brand guidelines, product information, existing marketing materials, or access to relevant platforms.
Clients are responsible for ensuring that the information and materials provided are accurate, complete, and authorized for use.
We begin work once the project scope has been agreed upon, the necessary information has been received, and the applicable advance payment has been made.
Any additional requirements introduced after the project has started may affect the cost, scope, or delivery timeline.
2. Scope of Work & Service Deliverables
All services are delivered according to the selected package, approved proposal, or mutually agreed project requirements.
The scope of work may include specific deliverables, service limits, timelines, reporting arrangements, and other conditions relevant to the project.
Services or deliverables not included in the agreed scope may be quoted separately.
For ongoing digital marketing services, activities are planned and managed according to the selected package, business objectives, and agreed strategy.
We reserve the right to recommend adjustments when necessary to improve service effectiveness or address technical requirements. Any changes affecting the agreed scope or fees will require client approval.
3. Revisions & Project Changes
We aim to deliver work that meets the agreed requirements and maintains our professional quality standards.
For content writing, graphic design, and other applicable creative deliverables, clients may request up to three rounds of revisions within the originally approved brief, unless a different revision arrangement has been agreed upon.
Revisions are intended to improve or correct work within the agreed scope. They do not include entirely new concepts, major changes to previously approved requirements, or additional deliverables.
Requests outside the agreed scope may require additional fees and revised delivery timelines.
For ongoing services such as SEO, social media management, and advertising, routine adjustments and optimizations are performed according to the selected package and agreed strategy.
4. Project Timelines & Delivery
We make reasonable efforts to meet agreed deadlines and deliver services within the established project schedule.
Delivery timelines depend on the complexity of the project, availability of required information, client approvals, and other relevant factors.
Any timelines provided are estimates unless expressly agreed as fixed deadlines in writing.
Delays caused by missing information, late approvals, payment issues, third-party platforms, or circumstances beyond our reasonable control may result in revised delivery dates.
We will communicate significant changes to project timelines whenever reasonably possible.
5. Client Communication & Responsibilities
Successful project delivery requires timely communication and cooperation from both parties.
Clients are responsible for providing accurate information, necessary materials, access credentials, approvals, and feedback required to complete the agreed work.
Clients must also ensure they have the necessary rights and permissions to share materials, accounts, images, trademarks, and other resources used in their projects.
Delays in providing information, approvals, or payments may affect project progress.
If a client becomes unresponsive despite reasonable attempts to establish contact, we may temporarily pause the project until communication resumes.
Any resulting changes to timelines or project arrangements will be communicated where reasonably possible.
6. Payment Terms
For one-time projects, clients are required to make a 60% advance payment before work begins.
The remaining 40% is payable upon completion of the agreed project scope and before final handover, unless otherwise agreed in writing.
For ongoing monthly services, 100% advance payment is required at the beginning of each service month, unless an alternative payment arrangement has been agreed upon.
Payments must be made through the payment methods approved by Symbolic Text Developers.
We begin work only after receiving the applicable advance payment.
Service fees do not include advertising budgets, hosting, domain registration, premium plugins, paid software, third-party subscriptions, or other external expenses unless specifically stated in the proposal.
Clients are responsible for any applicable taxes, transaction charges, or payment processing fees as agreed or required by law.
We reserve the right to pause work or withhold final deliverables where payments remain overdue, subject to applicable law and the agreed contract.
7. Project Cancellation & Refunds
Clients may request cancellation of a project by providing written notice.
If cancellation occurs before work begins, any advance payment will be reviewed for a refund, less any agreed non-recoverable expenses already incurred.
If work has already started, fees for completed work, time spent, and committed project expenses will be calculated according to the agreed scope and project records.
Any remaining eligible balance may be refunded following this assessment.
For ongoing monthly services, cancellation requests should be submitted before the next billing cycle. Services already delivered and work completed during the current billing period remain payable.
If Symbolic Text Developers is unable to continue a project, we will review the work completed and determine whether any refund is due for services not delivered.
Nothing in this policy limits any refund or cancellation rights that clients may have under applicable law.
8. Privacy & Confidentiality
We respect client privacy and take reasonable steps to protect confidential business information, account credentials, project materials, and personal data shared with us.
Information provided by clients is used for legitimate business purposes related to project communication, service delivery, administration, and other authorized activities.
Confidential information may be shared with authorized team members, contractors, or service providers where reasonably necessary to deliver the agreed services and subject to appropriate confidentiality obligations.
We do not sell confidential client information or disclose it to unauthorized third parties.
Information may be disclosed where required by applicable law or a lawful request from an authorized body.
We implement reasonable technical and organizational security measures. However, no digital platform or communication system can guarantee absolute protection against unauthorized access or security incidents.
9. SEO, AEO, GEO & Search Visibility
Our SEO services may include keyword research, on-page optimization, technical SEO, content strategy, internal linking, authority building, and other activities defined within the selected package.
Where applicable, our strategies may also incorporate Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) practices.
Search engine rankings, organic traffic, AI-generated search results, and brand visibility are influenced by search algorithms, competitors, website conditions, user behavior, and other external factors.
Although we follow relevant industry practices and work toward improving search performance, we do not guarantee specific rankings, featured snippets, AI citations, search traffic, leads, or sales.
Search optimization is an ongoing process, and results may vary depending on the market, competition, website history, and scope of services.
10. Paid Advertising Services
Our paid advertising services may include Google Ads, Meta Ads, campaign strategy, audience targeting, advertising copy, campaign management, conversion tracking, and performance optimization.
Advertising budgets are separate from our management fees unless expressly included in an approved proposal.
Clients are responsible for paying advertising costs directly to the relevant advertising platforms or according to an agreed billing arrangement.
Campaign performance depends on factors including advertising budgets, competition, audience behavior, landing pages, market conditions, and platform policies.
We do not guarantee specific advertising results, including impressions, clicks, leads, conversions, sales, or return on advertising spend.
Advertising platforms may reject, restrict, suspend, or modify campaigns according to their policies. Such decisions are outside our direct control.
Clients are responsible for ensuring that advertised products, services, and business claims comply with applicable laws and advertising requirements.
11. Website Development & Technical Services
Website development projects are delivered according to the agreed specifications, functionality, design requirements, and project scope.
Clients are responsible for providing required content, branding materials, product information, approvals, and access to hosting or domain services where applicable.
Additional functionality, integrations, design changes, or new pages requested outside the approved scope may incur additional charges.
We aim to develop functional, responsive, and user-friendly websites according to the agreed requirements.
However, website performance may be affected by hosting providers, third-party plugins, software updates, external integrations, and other factors beyond our control.
Ongoing maintenance, technical support, hosting, security monitoring, and future updates are not included unless expressly stated in the selected package or agreement.
12. Content Writing & Creative Services
Our content writing and creative services are developed according to the agreed brief, target audience, content requirements, and project objectives.
We aim to produce original, relevant, and professionally prepared content using appropriate research, writing, editing, and quality review processes.
We may use professional software, research resources, and AI-assisted tools to support our workflows, subject to any client-specific restrictions agreed in writing.
Clients are responsible for reviewing and approving final content before publication, including checking factual claims, product information, legal requirements, and industry-specific statements.
We do not guarantee that published content will achieve particular search rankings, engagement levels, conversions, or financial results.
13. Third-Party Platforms & External Services
Some projects require the use of third-party platforms, software, plugins, hosting providers, analytics tools, advertising networks, or other external services.
These platforms operate under their own terms, policies, pricing structures, and technical requirements.
Symbolic Text Developers is not responsible for independent changes, service interruptions, account restrictions, price increases, or technical failures caused by third-party providers.
Where possible, we will assist clients in identifying suitable alternatives or resolving issues related to services within our agreed scope.
Additional work required because of third-party changes may be quoted separately.
14. Intellectual Property & Ownership
Unless otherwise agreed in writing, clients receive ownership of final, original deliverables specifically created for their project once all applicable payments have been received.
This does not include third-party software, licensed assets, plugins, stock images, fonts, proprietary tools, or other materials governed by separate ownership or licensing conditions.
Symbolic Text Developers retains ownership of its pre-existing methodologies, internal processes, templates, tools, and proprietary resources.
Clients are responsible for ensuring they have the necessary rights to materials supplied for use in their projects.
Any portfolio use, public case studies, or disclosure of confidential project information will be subject to applicable confidentiality obligations and agreed permissions.
15. Service Results & Limitation of Liability
Symbolic Text Developers is committed to delivering professional services according to the agreed project requirements and scope of work.
However, digital marketing results depend on various factors, including competition, market conditions, customer behavior, advertising budgets, search algorithms, and third-party platforms.
We do not guarantee specific revenue, profits, leads, conversions, rankings, traffic, or other commercial outcomes unless expressly agreed in writing.
Clients are responsible for reviewing and approving materials before publication and ensuring compliance with laws and regulations applicable to their businesses.
To the extent permitted by applicable law, Symbolic Text Developers is not liable for indirect, incidental, or consequential losses, including lost profits, lost business opportunities, or anticipated revenue.
Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.
16. Changes to Our Terms
Symbolic Text Developers may update these Terms of Our Services to reflect changes in our services, business practices, legal requirements, or operational procedures.
Updated terms will be published on this page with a revised effective date.
Changes will apply prospectively unless otherwise agreed in writing or required by applicable law. Existing contractual commitments will remain subject to their agreed terms unless the parties agree otherwise.
Clients are encouraged to review these terms before placing new orders or renewing services.
17. Contact Us
If you have questions about our services, pricing, project requirements, or terms, please contact our team before placing an order.
We are happy to clarify service inclusions, payment arrangements, timelines, and other project-related details.
Symbolic Text Developers
Website: www.symbolictextdevelopers.com